SureAct™

Support your customers by voice, chat and collaborative video chat.

We certify everything written, said and done, as added value.

Choose your option
Concepts	Chat	Chat+	Video Chat	Video Chat+
Setup fee	150 €	450 €	950 €	1,450 €
Subscription	15 €/month	120 €/month	245 €/month	360 €/month
Subscription	160 €/year	1,300 €/year	2,650 €/year	5,890 €/year
Simultaneous connections	1	1	1	1
Call buttons	Unlimited	Unlimited	Unlimited	Unlimited
Channel encryption
Stored data encryption
Calls geo-location
Activity statistics
Support by ...	email	email	Chat	Video Chat
Sessions recording up to ...	1 GB	3 GB	10 GB	100 GB
Session certification
Call me now / Call me back (Voice)
Docs sharing
Forms sharing
Signing documents certification
	Contract	Contract	Contract	Contract

Office moved to the web

Suitable for companies that want to use the web as an interactive multimedia channel to support customers.A generational step forward from traditional voice call centers, providing multiple contact options, including text, voice and video chat, and secure enough for the most sensitive data and business acts.

Secure multimedia

Fully-featured multimedia contact center solution, suitable for teams of service agents handling sensitive corporate or customer data. Strict user identification, full end-to-end encryption and securely-stored records of all sessions.Multimedia options allow any mixture of text, forms, voice and video.

User experience

Provides an improved customer experience compared to traditional voice call centers – before, during and following a contact session – while simultaneously improving agent productivity and enhancing accuracy.Business transactions can be concluded within contact sessions which, when combined with eCertifact™, provide full proof of customer agreement.

How do we do it?

{0} Chats

{0} Video chats

{0} Certifications

Have a look to product capabilities!

Conceptual video

Brochure

Online demo

Contract

Functionality	Chat	Video Chat
	Try it for free	Try it for free
Live Chat
Live Video Chat
Sessions certification (eCertifact)
Spell checker
Predefined answers
Dynamic status of service
Dynamic status of agents and users
Multi session
Multi answer
Customer's notes and history of contacts
Session recording
Docs sharing
Applications sharing
Forms sharing
Remote desktop control
Calls shift
Session pause
Automatic control of service availability
Live supervision
Customer and agent surveys
Automatic call answering
Automatic queue management
Automatic call routing by agents' skill
Session Certification
Secure connections
Data encryption
Calls geolocation
Web traceability
Advanced Reporting and data export
Unlimited simultaneous agents
Look and feel self-customization
Unlimited buttons
Immediate corporative web integration
PBX integration
Database integration
No software download and installations
Windows and Mac OS compliance
Android and iOS compliance
- By default	Try it for free	Try it for free
- Optional	Request a quotation	Request a quotation

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